Responsible Gaming
at 111 bat

111 bat operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable policy that applies to every Member across Bangladesh — whether you are placing a cricket bet, spinning slots, or playing at a live casino table. No exceptions are made regardless of circumstance.

When you register an account on the 111 bat platform, you declare that you are at least 18 years of age. During the KYC (Know Your Customer) verification process, we confirm your date of birth against a valid government-issued identity document such as a National ID card or passport. Any account found to belong to a person under 18 will be suspended immediately and all associated funds frozen pending investigation.

Protecting Minors: If you share a device with younger family members, we strongly recommend enabling parental control software on that device to prevent underage access to online gambling platforms. Free parental control tools are widely available for Android and iOS devices. Additionally, never share your 111 bat login credentials with anyone — keeping your username and password private is the simplest line of defence against underage access from within your own household.

For the vast majority of players, gambling on 111 bat is a recreational activity enjoyed within personal limits. However, for some individuals, gambling can develop into a compulsive behaviour that negatively affects finances, relationships, and mental wellbeing. Recognising the early warning signs is the first and most important step toward regaining control.

Problem gambling does not always look the same for every person. It can develop gradually over time, and many people do not realise they have crossed the line from entertainment into harmful behaviour until significant damage has already been done. The questions below are drawn from widely used self-assessment frameworks and are offered as a personal reflection tool — not a clinical diagnosis.

111 bat provides a suite of practical, easy-to-use responsible gaming tools that are accessible directly through your account settings. These tools are designed to give you meaningful control over your gambling activity without requiring you to close your account entirely. You can activate any of these tools at any time by contacting our 24/7 live chat support team or emailing [email protected].

All responsible gaming tools on the 111 bat platform take effect immediately upon confirmation. Requests to increase a limit or reduce a restriction period are subject to a mandatory cooling-off period to prevent impulsive decisions made during a session. This cooling-off period is described in detail in each tool's section below.

Self-exclusion is the most powerful responsible gaming tool available on the 111 bat platform. It is intended for Members who feel that gambling is genuinely causing harm to their lives and who want to stop completely for a meaningful period of time. Once self-exclusion is activated, your account is fully suspended — you will not be able to log in, place bets, deposit funds, or access any part of the 111 bat casino or sportsbook.

Minimum Self-Exclusion Periods

• Short-term self-exclusion: Minimum 6 months
• Medium-term self-exclusion: 1 year or 2 years
• Indefinite self-exclusion: No fixed end date — requires formal reactivation request after a minimum of 5 years

What Happens During Self-Exclusion

• Your account is immediately suspended and you are logged out across all devices.
• Any pending withdrawals will be processed normally to your registered bKash, Nagad, or bank account in BDT.
• You will be removed from all promotional mailing lists and will not receive marketing communications.
• 111 bat will make all reasonable efforts to ensure you cannot create a new account during the self-exclusion period. If you attempt to create a new account, please notify our support team immediately.
• At the end of your chosen exclusion period, you must actively request reactivation — your account will not be restored automatically.

How to Activate Self-Exclusion

Setting personal deposit and loss limits is one of the most practical steps you can take to keep gambling within your personal budget. 111 bat allows all Members to configure these limits independently, and they are enforced at the platform level — they are not simply advisory recommendations.

Deposit Limits

A deposit limit caps the total amount of BDT you can add to your 111 bat account within a chosen timeframe. Available deposit limit periods are:

• Daily deposit limit: Maximum amount deposited in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: Maximum cumulative deposit amount across a rolling 7-day period.
• Monthly deposit limit: Maximum cumulative deposit amount across a rolling 30-day period.

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer are all counted toward your combined limit. You cannot bypass a deposit limit by switching payment methods.

Reducing a limit: Takes effect immediately upon confirmation.
Increasing a limit: Subject to a mandatory 72-hour cooling-off period before the higher limit becomes active.

Loss Limits

A loss limit caps the total net loss you can incur within a chosen period. Once your cumulative net loss for the period reaches the limit you have set, your account will be temporarily restricted from placing further real-money bets until the period resets. Loss limits are available on the same daily, weekly, and monthly basis as deposit limits.

Wager Limits

In addition to deposit and loss limits, 111 bat can configure a maximum stake amount per bet or per game round upon request. This is particularly useful for Members who want to enjoy games like slots or live casino tables while keeping individual bet sizes controlled. Contact our live chat team to discuss wager limit options tailored to your gaming preferences.

A time-out (also called a cool-off period) is a short-term account suspension designed for Members who need a brief break from gambling but do not want the permanence of a self-exclusion. During a time-out, your 111 bat account is fully suspended — you cannot log in, deposit, or place any bets. However, unlike self-exclusion, a time-out has a defined end date after which you can return to the platform if you choose.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day break, effective immediately. Ideal for players who feel a session has gone on too long or who want to pause after a significant loss.
• 7-Day Time-Out: A one-week break from all 111 bat gambling activity. Useful when life circumstances make it sensible to step away briefly.
• 30-Day Time-Out: A one-month break. For Members who recognise early warning signs and want a more substantial pause before deciding on longer-term options.

Important Rules Regarding Time-Out

• Time-out cannot be cancelled or shortened once activated. If you request a 7-day time-out, your account remains suspended for the full 7 days regardless of circumstances.
• At the conclusion of a time-out period, your account is NOT automatically reactivated. You must contact our support team to confirm you wish to resume.
• If, during the reactivation conversation, our support team has any concern about your wellbeing, they may suggest additional support resources before reactivating your account.
• Repeated time-out requests within a short period may be treated by our Responsible Gaming team as an indicator of potential problem gambling. In such cases, a member of the team may reach out proactively to check in and discuss available support options.

Session Time Alerts

Separate from time-out, 111 bat's session time alert feature allows you to receive an on-screen notification after a set period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. These alerts serve as a gentle reminder to take a break, review how long you have been playing, and consider whether you want to continue. Session alerts do not suspend your account; they simply prompt reflection. You can configure session time alert preferences by contacting our live chat support team.

If you feel that gambling is causing harm in your life — or in the life of someone you care about — please do not hesitate to reach out. Seeking help is a sign of strength, not weakness. The 111 bat support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6), and is trained to handle responsible gaming conversations with sensitivity and confidentiality.

In addition to the tools provided directly by 111 bat, there are general support frameworks you can use if you feel gambling is affecting your mental health or financial stability:

• Talk to someone you trust: Speaking openly with a family member, friend, or community leader in your area — whether in Dhaka, Sylhet, Rajshahi, or Cox's Bazar — can be a powerful first step. You do not need to face this alone.
• Mental health support: In Bangladesh, the National Mental Health Helpline can be reached through official government health channels. Please seek out local resources available in your district.
• Financial counselling: If gambling has affected your finances, speaking with your bank — whether Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank — about options such as voluntary spending restrictions on gambling-related transactions may provide additional safeguards.
• Speak to a doctor: Compulsive gambling is recognised internationally as a behavioural health condition. A qualified medical professional can provide a proper assessment and refer you to appropriate support services.

Confidential Support via 111 bat: All responsible gaming conversations with the 111 bat support team are handled with strict confidentiality. Information shared in the context of a responsible gaming support request will not be used for marketing purposes and will not be shared with third parties except where required by law.

Responsible gaming is not a regulatory checkbox at 111 bat — it is a genuine operating principle that shapes how we design our platform, train our staff, and interact with Members across Bangladesh. Below are the specific commitments we make to every player on the 111 bat platform.